Refund Policy

1. Online Courses & Digital Programs

For self-paced online courses, recorded programs, downloadable resources, and digital learning materials, all purchases are non-refundable once access has been provided.

Because digital content can be accessed immediately after purchase, we are unable to offer refunds based on a change of mind, non-completion of the course, or failure to use the content.

If you experience a genuine technical issue that prevents you from accessing your purchased content, please contact us and we will make reasonable efforts to resolve the issue.

2. Webinars, Workshops & Online Events

Registrations for webinars, workshops, and online events are generally non-refundable once the registration has been completed.

If you are unable to attend a live session, please refer to the specific event details to see whether a recording, replay, or alternative access is provided.

If an event is cancelled or substantially changed by us, you will be informed of the available options, which may include a transfer to another date, credit towards another offering, or a refund, where applicable.

3. Introductory / Clarity Sessions

Introductory calls, clarity calls, and one-time consultation sessions are reserved 1:1 spaces that require dedicated time and preparation.

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

Cancellations with at least 24 hours’ notice may be eligible for rescheduling, subject to availability and the terms shared at the time of booking.

Cancellations made less than 24 hours before the scheduled session may not be eligible for a refund or rescheduling.

Failure to attend the scheduled session without prior notice will be treated as a missed appointment and will not be eligible for a refund.

If an unexpected circumstance arises, please contact us as soon as possible. Reasonable requests may be considered on a case-by-case basis.

4. 1:1 Coaching / Healing Sessions

1:1 coaching, healing, or mentoring sessions are personalised spaces reserved specifically for you. These sessions involve dedicated time, preparation, and emotional presence.

Because of this, payments for 1:1 sessions are generally non-refundable once the session has been booked or the journey has commenced.

If you need to cancel or reschedule an individual session, please provide at least 24 hours’ notice.

Sessions cancelled with sufficient notice may be rescheduled, subject to availability.

Cancellations made less than 24 hours before the scheduled session may not be eligible for a refund or rescheduling.

Failure to attend the scheduled session without prior notice will be treated as a missed appointment and will not be eligible for a refund.

If an unexpected situation arises, please contact us as soon as possible. Reasonable requests may be considered on a case-by-case basis.

5. Group Programs & Live Journeys

Group programs, live journeys, and community-based offerings involve preparation, limited seats, live facilitation, and a structured learning or healing process.

Registrations for group programs are generally non-refundable once the program has begun.

If you are unable to attend a live session, please refer to the specific program details to see whether recordings, replays, or alternative access are provided.

Missed live sessions do not qualify for a refund.

If we cancel or postpone a group program, we will inform you of the available options, which may include rescheduling, transfer to another offering, credit, or a refund where appropriate.

6. If You Change Your Mind

Please make your purchase or booking only after considering whether the offering is appropriate for your current needs.

A change of mind, change in personal circumstances, non-attendance, failure to use the service, or failure to complete a course does not automatically qualify for a refund.

If you are unsure which offering is right for you, you are welcome to contact us before making a purchase. New clients may begin with an introductory or clarity session to understand whether this work feels aligned for them.

7. Refunds Initiated by Us

If we are unable to provide a purchased service, program, event, or session, we will communicate with you regarding the available options.

Depending on the situation, this may include:

• Rescheduling
• Transfer to another offering
• Credit towards another service
• A full or partial refund, where appropriate

8. Processing of Approved Refunds

Where a refund has been approved, it will generally be processed through the original payment method.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution involved.

Payment gateway charges, taxes, or transaction fees may not be refundable where applicable.

9. Exceptions

We understand that unexpected situations can arise.

If you have experienced an exceptional circumstance that falls outside this policy, you may contact us and we will consider your request on a case-by-case basis.

Any exception granted in one situation does not create an obligation to provide the same exception in another situation.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with a revised Last Updated date.

The policy applicable to your purchase or booking will generally be the policy in effect at the time of purchase or booking.

11. Contact Us

For questions regarding cancellations, rescheduling, or refunds, please contact:

Antara: The Journey Within
Neena S Nair
Email: antarabyneena@gmail.com